// CONTACT US //

Need help with purchases, refunds, account issues, reports, or gameplay concerns? Reach support through the channels below.

PREFERRED SUPPORT CHANNEL: DISCORD TICKET
OPEN DISCORD
EMAIL SUPPORT

FASTEST CHANNEL

Discord Ticket

Open a ticket in our Discord server for purchase issues, payment follow-ups, account reviews, reports, and appeals.

https://discord.kotacyber.my

EMAIL SUPPORT

Official Email

Use email for privacy requests, legal inquiries, and detailed issue reports where attachments are needed.

support@kotacyber.my

OPERATOR INFO

Business Details

DE WARISAN IBUNDA ENTERPRISE

Registration No: 201003028216
Registered in Malaysia based in Penang

What To Include In Your Ticket

Sharing complete details up front helps us resolve your issue faster.

  • Minecraft username (IGN)
  • Transaction ID (if purchase related)
  • Date and time of issue
  • Clear description of what happened
  • Screenshots or evidence (if available)

Response Expectations

General Support Usually within 24 hours
Payment & Refund Usually within 24-48 hours
Appeals / Reviews Depends on case complexity
Urgent Outages Prioritized when detected