// PRIVACY POLICY //

Effective Date: 26 FEB 2026

PRIVACY POLICY - KOTACYBER.MY

1. Operator Information

KOTACYBER.MY is operated by:

DE WARISAN IBUNDA ENTERPRISE
Registration No: 201003028216
Registered in Malaysia

Throughout this Privacy Policy, "we," "us," or "our" refers to the operator above.

2. Scope of This Policy

This Privacy Policy explains how we collect, use, store, and protect information when you access or use our Minecraft server, website, Discord community, store, or related services (collectively, the Services).

We are committed to collecting only the minimum data necessary to operate and maintain the Services.

3. Information We Collect

3.1 In-Game Information

We may collect:

  • Minecraft username
  • purchase history
  • server activity logs

This information is used for:

  • player identification
  • delivering digital goods
  • server administration
  • enforcing rules
  • fraud prevention
  • internal records and analytics

3.2 IP Address Data

We do not collect or store IP addresses of regular users.

IP addresses may be recorded only when necessary for:

  • enforcing bans
  • preventing abuse
  • maintaining server security

Stored IP data is used solely for moderation and protection purposes and is never used for advertising, profiling, or marketing.

3.3 Payment Information

Payments are processed securely by third-party payment providers.

We do not collect or store:

  • credit card numbers
  • banking credentials
  • payment passwords

Information visible to us may include:

  • payer name shown by payment provider
  • transaction ID
  • payment amount
  • payment reference

This information is used strictly for:

  • verifying purchases
  • accounting records
  • dispute handling
  • fraud prevention

Payment processors retain financial data according to their own privacy and regulatory policies.

3.4 Information You Voluntarily Provide

If you contact us for support or submit a ticket, we may receive:

  • email address
  • message content
  • attachments

We use this information solely to respond to your request or resolve your issue.

We do not require personal information to play the server.

4. How We Use Information

We use collected data only for legitimate operational purposes, including:

  • operating and maintaining the Services
  • processing purchases and delivering digital goods
  • enforcing rules and preventing abuse
  • maintaining internal records
  • improving gameplay experience
  • complying with legal obligations

We do not sell, rent, or trade user data.

5. Legal Basis for Processing

Where applicable, we process information only when:

  • necessary to provide the Services
  • required by law
  • needed for legitimate operational interests such as fraud prevention, moderation, and system security

6. Disclosure of Information

We may disclose information only when necessary:

  • to payment processors to complete transactions
  • to service providers assisting operation of the Services
  • to authorities if required by law

We do not share user information with advertisers, data brokers, or unrelated third parties.

7. Third-Party Services

Our Services rely on third-party providers such as:

  • payment processors
  • hosting providers
  • infrastructure services

These providers process data under their own privacy policies. We are not responsible for their data practices.

8. International Data Transfers

Some service providers may process or store data outside Malaysia. By using our Services, you consent to such transfers where necessary for operation.

9. Data Retention

We retain information only as long as necessary:

  • Usernames: As long as required for server operation
  • Purchase records: For accounting and dispute purposes
  • Support communications: Until resolved plus reasonable archive period
  • IP addresses (banned users): Until ban expires or is lifted

10. Data Security

We implement reasonable administrative and technical safeguards designed to protect stored data from unauthorized access, misuse, loss, or alteration.

However, no electronic system can be guaranteed fully secure. Use of the Services is at your own risk.

11. Children's Privacy

The Services are intended for general audiences. We do not knowingly collect personal data from minors beyond what is necessary to operate the Services.

If a parent or guardian believes a minor has provided personal information improperly, they may contact us to request review or removal where applicable.

12. Your Rights

Where permitted by applicable law, you may request:

  • access to your data
  • correction of inaccurate data
  • deletion of data

Requests may be submitted through our contact email below.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted publicly with a revised effective date.

Continued use of the Services after updates constitutes acceptance of the revised policy.

14. Contact

For privacy inquiries or requests:

Email: support@kotacyber.my

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

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